Antivirus Scan Folder Exclusion

Exclude the following folders and subfolders from antivirus scans to prevent the antivirus from blocking necessary components of the client from running:

Windows Exclusions

  • C:\Program Files (x86)\Printer Properties Pro
  • C:\Windows\Temp\Data
  • C:\Windows\Temp\PPP
  • C:\Windows\Temp\PL_*
  • C:\Windows\PPP_Temp
  • %tmp%\Data
  • %tmp%\PPP
  • %tmp%\pi_temp

If your antivirus does not allow wild card exclusions, you may need to exclude the entire C:\Windows\Temp\ folder and all subfolders. Additionally, %tmp% refers to the logged in user's temp directory, identified by the %tmp% environment variable.

Mac Exclusions

  • /opt/PrinterInstallerClient/
  • /etc/pl_dir <-- File
  • /Library/
  • /Library/Printers/
  • /Library/Internet Plug-Ins/
  • /Library/Google/Chrome/NativeMessagingHosts/
  • /Library/Application Support/Google/Chrome/External Extensions/
  • /Library/Application Support/Mozilla/NativeMessagint/Hosts/
  • /usr/libexec/cups/backend/
  • on install /opt/pl_preinstall
  • for upgrade /tmp/pl_upgrade and /tmp/pl_run_updater
  • for uninstall /tmp/pl_uninstall
  • If using an IdP, Okta or Google, we add files to
  • /Library/Application Support/PrinterLogicIdpAuthentication/
  • /Library/Application Support/PrinterLogicServiceIdentitySync/

If your antivirus does not allow wild card exclusions, you may need to exclude the entire C:\Windows\Temp\ folder and all subfolders. Additionally, %tmp% refers to the logged in user's temp directory, identified by the %tmp% environment variable.