Antivirus Scan Folder Exclusion
Exclude the following folders and subfolders from antivirus scans to prevent the antivirus from blocking necessary components of the client from running:
Windows Exclusions
- C:\Program Files (x86)\Printer Properties Pro
- C:\Windows\Temp\Data
- C:\Windows\Temp\PPP
- C:\Windows\Temp\PL_*
- C:\Windows\PPP_Temp
- %tmp%\Data
- %tmp%\PPP
- %tmp%\pi_temp
If your antivirus does not allow wild card exclusions, you may need to exclude the entire C:\Windows\Temp\
folder and all subfolders. Additionally, %tmp%
refers to the logged in user's temp directory, identified by the %tmp%
environment variable.
Mac Exclusions
- /opt/PrinterInstallerClient/
- /etc/pl_dir <-- File
- /Library/
- /Library/Printers/
- /Library/Internet Plug-Ins/
- /Library/Google/Chrome/NativeMessagingHosts/
- /Library/Application Support/Google/Chrome/External Extensions/
- /Library/Application Support/Mozilla/NativeMessagint/Hosts/
- /usr/libexec/cups/backend/
- on install /opt/pl_preinstall
- for upgrade /tmp/pl_upgrade and /tmp/pl_run_updater
- for uninstall /tmp/pl_uninstall
- If using an IdP, Okta or Google, we add files to
- /Library/Application Support/PrinterLogicIdpAuthentication/
- /Library/Application Support/PrinterLogicServiceIdentitySync/
If your antivirus does not allow wild card exclusions, you may need to exclude the entire C:\Windows\Temp\
folder and all subfolders. Additionally, %tmp%
refers to the logged in user's temp directory, identified by the %tmp%
environment variable.