Maps are convenient for people who are new to an environment and need to find the location of a printer and then download the drivers for that printer. Frequently, new employees or visitors have to ask not only where the printer is but also how to "install" it. Maps give employees and visitors a quick visual reference of both the office layout and the location of the printers in that layout, and they provide the end-user with the ability to help themselves install printer drivers directly from the map, which also reduces help desk calls.
When you log in to both the Admin Console and the Self-service Portal, you will see maps in both locations. In the Admin Console, you upload maps in the Maps tab and then drag-and-drop printer icons that are associated to printer objects in the tree view. The image to the left shows the Maps tab with an uploaded map and the printer icons that can be added to the map.
The printer icons in the map are linked to the drivers that have been uploaded to the printer objects in the Admin Console. For example, the administrator logs in to the Admin Console, adds a printer object to a folder in the printer tree, and then uploads drivers to the printer object. The administrator then uploads a map in the Maps tab and then drags-and-drops icons onto the map. The icons are associated to the printer objects, so by extension they are also associated to the drivers that have been added to them.
In the image above, the map does not have any printer icons added to it. However, take notice of the gray box to the left of the map. This box holds all of the available printer objects that are stored in the folder selected in the tree view. In other words, Floor 33 is the folder selected in the tree view. The purpose of this folder is to hold all printer objects relating to printers on the 33rd floor. You can drag-and-drop one or both of the printer objects from the gray box to the map. For example, if you want to make the KM Color printer drivers available to end-users, then drag-and-drop the KM Color icon from the gray box to the map. However, if a printer is configured in the Admin Console to be hidden from the Self-service Portal, then it will not appear as an option to drag-and-drop onto the map in the Admin Console. For more information, see Hide a Printer Object in the Tree View.
The image to the right shows the map in the Self-service Portal. When the end-user logs into the Self-service Portal and selects a folder in the tree view, the map and printer icons appear exactly as their saved counterpart in the Admin Console. A quick click of an icon in the map triggers the installation of the drivers corresponding to the printer object attached to that icon.
The map appears only when the you select a folder in the tree view. In this case, the selected folder is Floor 33. As a result, one printer is available, as indicated by the printer icon on the map in the image to the left.
If a map has not been uploaded to the Admin Console, then no map would appear in the Self-service Portal. However, that's not to say that you will not be able to install drivers from the Self-service Portal. Rather, when you select a folder in the Self-service tree view, the printer objects within the selected folder will appear as line items in this example. Using the previous example, if the administrator does not assign a map to Floor 33, then when the end-user selects the Floor 33 folder in the tree view, no map will be available, but the printer objects within the folder will still be available to download the drivers.
Printer Installer does not auto-adjust the map to the size of the user's computer screen. In other words, the image size is static and is dependent on the size of the end-user's computer screen. However, 850 x 480 px is a good medium that will work across most monitors.
- In the Admin Console tree view, select a folder that contains the map with the printer icons you want to resize.
- Click the Map tab.
- When the map appears, right-click the printer icon you would like to resize.
- Select the new icon size (small, medium, large).
- Click Save.
If you click Upload (to upload a driver in the Admin Console) and you see the following error:
then an existing driver in the Driver/Profile Repository is already using the name you have selected for the driver. Each driver in the repository must be a unique value. To resolve this issue, just append a different value to the Annotation String field to a value that is not currently in use.
For example, let's say the name of your printer driver is Color Printer A and the value in the Annotation String field is x64. As such, the full name of the driver is Color Printer A-x64. Additionally, let's say you already have a driver in your repository with the Color Printer A-x64 name. Because this name is already being used, you will see the error above. Resolve this issue by changing the value in the Annotation String field. For example, x-64-a, so the full name of the printer is Color Printer A-x64-a. As long as that name is not being used in the repository, then you will be able to upload the driver with the new name without any issues. If you continue to run into the error, the best option is to open the repository and look for driver names to determine what annotation string values are not being used. The annotation string will appear in parentheses at the end of the printer driver name in both the Drivers/Profiles tab and in the Drivers/Profiles Repository as shown below.
Jump to a Step:
- Log in to the Admin Console.
- Select the root folder or parent folder for the folder you are adding.
- Click New and then select Folder.
You can also right-click the root folder or the parent folder and then select New > Folder.
- When the Add Folder window appears, type the name of the folder and click Add.
The new folder will appear in the tree view, and the General tab will show the name of the folder.
- In the Admin Console tree view, select the root folder or the parent folder you would like to hold the new printer object.
- Click New > TCP/IP Printer.
- When the Add TCP/IP Printer window appears, type the name of the printer.
- Enter the IP address or the hostname of the printer.
- Click the Upload New Driver button that corresponds to the driver type you want to upload.
- Click Browse.
- Navigate to the .INF file you want to upload and select it.
- Click Open.
- Click Next.
- Click Upload.
- When the driver has been uploaded, it will appear in the corresponding field.
- Click Add.
- In the Admin Console, click Return to tree view if needed.
- In the tree view, select the folder that corresponds to a specific location.
For example, let's say you have an office in Chicago. As such, you create a folder for Chicago in the tree view, which is selected below.
- Click the Map tab.
- When the Map tab appears, click Upload Background Image.
- Click Choose File.
- Select the image you want to upload and click Open.
- When the background image has been chosen, click Upload Image.
The image will appear in Printer Installer as shown below.
- From the gray box, drag-and-drop a printer onto your map.
- After you have added the printers to the map, click Save.
- Open a browser window.
- In the Address bar, type the hostname or URL for the Self-service Portal.
- In the tree view, navigate to the folder containing the printer you want to install.
- Click the printer you want to install.
- Click Yes to confirm the installation.
- You will be notified when the printer has been installed.